580 Executive Place, Fayetteville, NC | Directions 2830535.048922 -78.923763
Mon - Fri, 8:30am - 5pm; Sat - Sun, closed
Neighborhoods: Terry Sanford
Vance Townsend was amazing. He was informative and involved every step of the way. Whatever he was unsure of he made contact and received clarity. As first time home buyers he made us aware of the things to look out for. His enthusiasm, drive, and professionalism are above average. Because of these characteristics I am proud to say I’m a homeowner.
Vance represented your company impeccably. There was absolutely nothing that wasn’t done to make the transaction smooth.
Townsend took care of all the details relating to my home inspection and repair services. Saved me a lot of money by having me take out a home warranty at time of listing. They provided a trusted name in the community to market my home through.
Townsend Real Estate has a very professional realtor in Judy working in their company. Judy recently handled the sale of my mother’s home for us. We were fortunate that a friend recommended we contact Judy. We certainly presented her many extra problems by not being able to be in Fayetteville but she went beyond the call of duty to see that everything was handled property. Judy was very professional in evaluating the condition of the home, helping us find excellent painters and the other necessary workers to refresh the home before placing the home on the market. She then made sure that the home was marketed properly to insure we would get the best exposure in order to find the right buyer.
We certainly will recommend that our relatives and friends who need real estate help in Fayetteville contact Townsend Real estate and ask for Judy. She is a real asset to this company and a very professional agent. We were lucky to have had a friend recommend her to us and we were very pleased we had the opportunity to work with Townsend and Judy.
Alise went above and beyond her duties to make sure the transaction was smooth. She is a great asset to your company. Townsend Company to us is Alise and she did everything she can for a smooth transaction.
Our experience with Townsend Real Estate was great. Our agent Judy showed us everything we wanted to see and made sure we were completely informed about the area, schools, and covenants.
Had everything taken care of all we had to do is go and sign the papers. Sold my house in a fast manner. Our agent was professional, we knew all the results of our showings and our agent stayed in touch with us at all times.
Stephanie from Townsend Real Estate kept me in the know about everything! Since I live in Kaleigh I was worried that it would be difficult to sell my home in Fayetteville. However, she put me at ease and did such a great job of setting up everything from inspections to yard work. Thank you Stephanie and Townsend Real Estate!
Liz H. was wonderful! My house was on the market a long time and I went through several agents until I found Liz. After signing with Liz there was a whirlwind of activity – showing after showing, feedback from other agents and finally an offer. Liz also helped negotiate the best offer possible. I am thrilled with Liz and Townsend Real Estate – Thank you so much!
Disappointed Landlord – As of right now, we have had nothing but problems with this place. As landlords, we are disappointed in their property management services. Depending on how they handle this issue, will depend on a possible lawsuit. So far, they seem open to resolving it, time will tell.
Taking Slumlord To A Whole New Level – I rented a house from Townsend, there was significant rot on the exterior of the house when we moved in, and our renting of the house was supposed to be conditioned on the landlord repairing that damage. We also complained that the deck was sloping toward the house, which caused the kitchen to flood every time there was heavy rain. Later in the tenancy a seal broke in the plumbing under the kitchen sink. They fixed the leak, but not the water damage. Then a few months before we were planning to move out, the deck collapsed. After that I called the city inspectors, who wrote the property owner a citation requiring them to fix the rotten siding and the kitchen floor, which was about to collapse. Later, the kitchen floor did collapse, so we were forced to move out and find temporary lodging just a few weeks before we were about to move out of state.
When we finally got the accounting of the security deposit, they were billing us for the collapsed deck, the collapsed kitchen floor, the water damage under the sink, and the damage to the exterior wall, which was already rotten when we moved in. To add insult to injury, the mailbox was broken but not completely unserviceable when we moved in, it was in the same condition when we moved out, Townsend replaced the mailbox and billed us claiming we removed it. They also billed us for repainting every room in the interior, which didn’t need to be repainted, except for the kitchen cabinets, which we half painted but had to stop when the kitchen floor collapsed. And they billed us for yard work when the hedges had been trimmed less than a month before we moved out, and the yard was mowed and raked on the day we moved out.
In addition to all of this, there were some charges that we were being billed for that were clearly erroneous (ie. the bill from Townsend had the contractor bills attached, Townsend was billing us more than the contractors had charged Townsend). Townsend’s bill said that they were reporting me to the credit bureaus. I have disputed Townsend’s bill, but Townsend refuses to comply with the Fair Credit Reporting Act by responding to my disputes. Even after I notified Townsend that I had reported them to the FTC and the NC Real Estate Commission, they did not reply. Even after the Real Estate Commission told them that they should reply, they did not.
Soon I will be initiating a lawsuit against Townsend Real Estate, the lawsuit will include a RICO Act claim, which requires a showing that Townsend has participated in a pattern of illegal activity. What happened to me establishes enough of a pattern, but it would be helpful to have stories from other victims.
If you are a landlord or a tenant who has been victimized by Townsend Real Estate, please email me your story and contact information at townsend.fraud <at> hushmail <dot> com.
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