Logan's Roadhouse

Doesn't Recommend

HeavyEater

Joined 5 years ago

Lousy service. I can't rate the food, because we left before we ever received our order. After ordering, we waited... and waited... and waited... but never again saw our waitress or our food. This was supposed to be a late lunch while the restaurant appeared to be almost empty but somehow the staff was still backed up. While I've never heard any complaints about the food, I've never talked to anyone who has been there and hasn't waited an unreasonable amount of time for their order, check, etc.

Recommends

Contributor

Joined 10 years ago

Nashville-based steakhouse chain serves up large portions of meat and potatoes.. In Short
Founded in 1991, this company-owned, franchised eatery is famous for one thing: steak. With decor reminiscent of classic wood-paneled roadhouses that lined Route 66, this restaurant serves up gigantic portions of mesquite-grilled, hand-cut steaks. Families and friends with rumbling stomachs start off with bottomless peanuts before diving into sirloins, rib-eyes and prime rib. Bigger appetites go for the 20-ounce porterhouse. Lighter items include teriyaki-grilled chicken and Santa Fe tilapia.

Doesn't Recommend

AKA4

Joined 5 years ago

Poor Customer Service. I went to Logans on Super Bowl Sunday to have dinner with my family. The bread was not done. The food was delicious. The service was not so good. The waitress brought the wrong bill to my table. I paid it w/o noticing it until afterwards. It it has been a nightmare trying to get the error corrected. They could not just credit my debit card for the incorrect amount. So I had to pay twice, the correct charge and the incorrect charge. I have been on the phone everyday since trying to clear this matter up. The manager said they could not clear it up until they closed that night. I live in Raleigh so I had to leave with 2 charges on my debit card. He said that the new charge would cancel out the previous charge. I checked my account on line Monday, had been charged for both bills. Check again Tuesday, still was not correct. Have to call back again. If you do go to Logans, use cash. Too much red tape to correct "Their" error.