good food, bad service..
While the food is good, and typically they get the special orders perfect, the service is horrible. Naturally the busier they get, the more the front end staff become less hospitable.
We have showed up many times around 8pm only to be told that we can not place an order, and usually if we are able to order, we are not allowed to eat-in, because they want to close. I much rather go to Siam Express where the food is also great, but the front end service is amazingly better.